Frequently Asked Questions
Your guide to premium performance and style.
What is the shipping timeframe for my order?
Orders are typically processed within 1-2 business days. Standard shipping usually takes 3-5 business days, while expedited options are available at checkout for faster delivery.
What is your return policy for performance apparel?
We accept returns on unworn, unwashed items with original tags attached within 30 days of purchase. Please note that for hygiene reasons, certain items like undergarments and water bottles are final sale.
Can I return an online purchase at an Equinox club location?
Yes, online purchases can be returned at any Equinox Shop location. Please bring your digital order confirmation or packing slip to facilitate the process.
How do I know which size to order?
We provide a comprehensive size guide on each product page. Since we carry multiple premium brands, we recommend checking the specific measurements for each item to ensure the perfect fit for your workout.
Do you offer international shipping?
Currently, The Shop at Equinox ships to addresses within the United States and Canada. We are working on expanding our reach to our global community soon.
Are the products sold online the same as those in the physical clubs?
Our online shop features a curated selection of our most popular high-performance gear and exclusive collaborations. While there is significant overlap, some club locations may carry hyper-local or limited-edition inventory.